At Artemis, our mission is to build a more sustainable, traceable and profitable agriculture industry and we can’t do that without our community. It’s more important now than ever that we work together, as a community, to make it through this.
Nothing is more important than the health and safety of our team and yours. Last week, we began taking measures to ensure we would not put our community at risk. We went fully remote (we were already more than half remote, so we were set up for this), canceled all non-essential travel, and are offering more virtual trainings than ever before.
We also wanted to share the letter our CEO sent to our customers today. We are here to support our community in any way possible over the coming weeks. Please reach out if we can be helpful. We’d love to hear from you.
To our valued Artemis community,
We want to ensure you that your team’s health and safety is our top priority over the next few weeks. As a result, we’re taking some precautions to help minimize risk, including:
- We will be postponing all in-person visits to our customers’ sites unless you specifically need onsite support.
- We will continue holding our regular meetings with your team remotely.
- We will respond to all support tickets within 24 hours.
Your Customer Success team continues to be your main point of contact and will be there to support you with any trainings you need. While we can’t predict what may come, our goal is for you to see little difference in the high-level of support from Artemis’ Customer Success team.
We know the impact this virus can have on your operation. While there is no evidence to suggest that fresh produce transmits the virus, labor shortages can slow your operation down. We’ve been working with a number of growers on labor contingency plans and many of our customers have been reducing and staggering worker hours to prepare and prevent any spread.
During this time, it’s more important than ever to maintain good hygiene and compliance standards. In addition to the CDC recommendations, we recommend ensuring you have proper Key Person procedures in place in case someone becomes ill. Here are some quick questions to ask in order to reduce risk:
- Do you use a password manager for login information for the organization? (We use LastPass)
- Does one person control all planting schedules? If so, make sure they’re documented.
- Does one person control all SOPs? If so, make sure they’re documented.
We also recommend doing an information audit. Ask the question: “what critical information would we lose if [EMPLOYEE] wasn’t here tomorrow?” Ask this for all employees and make sure to document all processes.
If you’d like help loading SOPs into Artemis, reach out to your Customer Success Manager.
We will be releasing a few new features over the next few weeks to better help manage your workflow, including a new Stages functionality (guide crops through different growth stages and track WIP inventory counts throughout) and advanced reporting. We know this is most likely not your number one priority right now. We will be setting up regular virtual trainings for new features in two weeks as to not disrupt your normal day-to-day. If you’d like trainings earlier, let us know.
We appreciate your understanding as we navigate this changing landscape and adjust our processes to best serve you. We are here to support you in any way. Please do not hesitate to reach out if we can be helpful.
If you need urgent support or have any questions, you can text me directly: 845-323-8029. I will make sure to get you an answer as quickly as possible.